Customer Service

 

Shipping & Delivery

Shipping Timing
Usually product leaves our warehouse in 1-2 business days. Actual delivery time depends on destination and other factors. Its approx. 5 - 10 business days (Standard Shipping Method) or 8 - 14 business days(Free Shipping).
Shipping Costs
Shipping costs will be noted per item during the checkout process.
Shipping costs will be included the postage, packing and our handling cost to proceed your order.

Address Format
Special Characters
Do not use special characters or punctuation (such as %, &, ', -, ?, !, etc.) when entering your address.
City Name Discrepancy
After you enter your information, check your address. If the city shown is not exactly what you entered but your street address and ZIP code are correct, your package will be delivered to you.

Personal Residences
Address line 1 should contain primary address information (street address or P.O. number).
Address line 2 should contain the following, if applicable:
• Apartment number (e.g., #244)
• "Care of" information (i.e., c o – use a space between "c" and "o"; do not use a slash)
• "Attention" information (e.g., attn: John Doe)

Corporate Addresses
Address line 1 should contain primary address information (street address or P.O. number) and secondary address information (e.g., floor, suite or mail stop number), all on a single line.
Address line 2 should contain the company or building name.

School Addresses
Address line 1 should contain primary address information (street address or P.O. number) and secondary address information (e.g., floor, suite or mail stop number), all on a single line. Address line 2 should contain the building/dorm or school name.

Multiple Shipping Addresses
If you are ordering multiple quantities of a single item to send to more than one shipping address, you must place a separate order for each new shipping address. However, if you are buying at least 2 different items, simply indicate the addresses to which you'd like to send each item.
 

Returns & Replacements

Returns Basics
We want you to be 100% satisfied with your purchase.
We've set some basic guidelines you'll need to keep in mind when making a return or requesting an exchange.

Returns Basics
• Item must be returned within 30 days of purchase.
• You must have your original sales receipt.
• Merchandise must be in its original carton along with all packing materials, product literature and warranty cards.
• Merchandise must be in new condition.

If the item is returned within 30 days but the above conditions are not met, a minimum of 10% of the purchase price will be charged as a restocking fee.

Non-Returnable Items
Some items are not able to be returned, including:
• Delivery and/or installation services
• Consumable items such as ink cartridges, fax cartridges and batteries
• Activated pagers
• Items that are damaged or abused
• Etched or otherwise personalized items

To protect your personal data
Please remove all personal data (e.g. computer or wireless phone data) from any returned products.
Zeadio is not responsible for any personal data left on or in a returned product. Contact us if you have any questions about removing information from your device.

Online Return Process
We will do our best to process your return quickly. Please allow 3-7 days. Refunds usually post to the credit card within 72 hours. Refunds will be credited to the original purchasing credit card account number only.

Follow these directions to return by mail:
• Include all original packing materials, manuals and accessories with the product to avoid any additional fees.
• Include the return label (sent to you in the original shipment) with your product and indicate the reason for the return. We recommend you return items via UPS ground or insured USPS for proof of delivery. We also recommend that you reuse the original shipping carton and packing materials.
• We will cover all reasonable and customary ground shipping fees if the product was damaged, defective, or the wrong item was shipped.
• If the product was not damaged, defective or the wrong item was shipped, you are responsible for all shipping charges.
 

Privacy & Security

Information Practices
Zeadio understands that security and privacy are important issues for visitors to our Zeadio.com web site (the "Site") and recognizes our obligation to keep your information secure and confidential. That is why we maintain the following standards to help protect information that personally identifies you. We may modify this Privacy Policy (the "Policy") at any time, and, accordingly, we urge you to frequently review the Policy. We will always apply the Policy under which your information was collected, unless we obtain your prior consent.

Collection of Information
You may be asked to voluntarily provide your name, billing address, shipping address, phone number, credit card number, email address or other personally identifiable information ("Personal Information") to make purchases or to have access to some features of the Site. By using the Site and providing us with your Personal Information, you consent to our use of such information as described in this Policy. You may always refuse to provide your Personal Information, and this may lead to our inability to provide you with certain products or services. We or our business partners may also collect information that is anonymous, such as your IP address (a number used to identify your computer on the Internet) or the type of browser you are using ("Anonymous Information"), through the use of cookies or by other means. We hope that, by using Anonymous Information, we can update the Site to make it more useful to you and other users. We reserve the right to maintain, update, disclose or otherwise use Anonymous Information, without limitation.

Use of Information
Zeadio uses your Personal Information for the following purposes: to process your orders and administer your account; to administer and improve the Site and related services; to notify you of our products, services, promotional events or special offers that may be of interest to you; to provide Internet security; and to meet legal requirements. Zeadio may work with our business partners who may perform certain functions on our behalf, such as fulfilling orders, sending email messages, managing data, processing credit card payments or providing customer service. These business partners have access to your Personal Information only to the extent necessary to perform these specific functions and may not use it for any other purpose. Other than for the specific purposes set forth in this Policy, we will not disclose your Personal Information unless we obtain your prior consent or are legally required to do so. We may use third-party advertising companies to place ads on the Site and to place our ads on other web sites. These companies may use Anonymous Information about your visits to this and other web sites to provide advertisements on the Site and other sites about goods and services that may be of interest to you. If Zeadio is involved in the sale of a substantial portion of its business assets, Anonymous or Personal Information may be among the transferred assets.

Privacy of Children
Zeadio encourages parents and guardians to be aware of and participate in their children's online activities. We strictly adhere to the Children's Online Privacy Protection Act and will not knowingly collect, use or disclose Personal Information from any child under the age of 13 in any manner that violates this law.

Cookies
When you visit the Site, Zeadio or a third-party advertiser may store or recognize some information on your computer in the form of a "cookie" or similar file that can help us in many ways. For example, cookies allow us to tailor the Site to better match your interests and preferences. With most Internet browsers or other software, you can erase cookies from your computer hard drive, block all cookies or receive a warning before a cookie is stored. Please refer to your browser instructions to learn more about these functions. If you reject cookies, functionality of the Site may be limited, and you may not be able to take advantage of many of the Site's features.

Links
The Site may contain links to other sites on the Internet that are owned and operated by third parties. Zeadio is not responsible for the collection or use of your Personal or Anonymous Information at any third party sites.

Security
We have policies and procedures in place to protect the privacy and confidentiality of your Personal Information that we collect and maintain. All Personal Information is stored on our secured servers, behind a firewall at a data center with access to data strictly controlled. Any unauthorized use of the Site may result in criminal and/or civil prosecution. Zeadio uses Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet.
 

Conditions of Use

Acceptance of Terms Through Use

By using Zeadio.com web site (the "Site"), you agree to be bound by all terms, conditions and notices contained or referenced herein (the "Terms of Use"). We reserve the right to change the Terms of Use by posting revisions to the Site at any time. Your continued use of the Site indicates your agreement to any revised terms. Accordingly, we urge you to review the Terms of Use at the start of each use of the Site, and if you do not agree to the terms of this or any revised version, please exit the Site immediately.

Links to Third Party Sites

The Site may contain links to sites operated by third parties. The linked sites are not under our control, and we are not responsible for the contents of any linked site. Please review the linked site, and, if you do not agree to be bound by the terms governing that site, we recommend that you terminate your visit to that site. We provide links only as a courtesy, and such links do not imply our endorsement of any linked site.

Indemnification

You agree to defend, indemnify, and hold Zeadio and our subsidiary and other affiliated companies, and their employees, contractors, officers and directors harmless from all liabilities, claims, and expenses, including attorneys' fees, that arise from your use or misuse of the Site or the content therein. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

Restrictions and Termination

On-line sales are intended for, and limited to, personal use and domestic sales only. Zeadio reserves the right to limit the number of products sold, including the right to prohibit sales to re-sellers. Zeadio reserves the right, in its sole discretion, to terminate your access to all or part of the Site, with or without notice.

Payment Terms

By placing an order on the Site, you authorize Zeadio to collect payment from your credit card for all charges you incur. Prices listed on the Site do not include shipping, handling, taxes or insurance, unless otherwise specified.

Product Information

Zeadio's goal is to accurately describe all products offered for sale on the Site, however, the Site may contain typographical errors or other inaccuracies and may not be complete or current. In particular, representations of product colors on the Site may vary from actual product colors, largely based on the calibration of the monitor on which you view each particular image. A completely accurate determination of product color can only be made while in one of Zeadio's retail locations. Therefore, with respect to product description, pricing and availability, we reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Zeadio apologizes for any inconvenience this may cause you and provides the policy for returns or replacements.